Seven Great Reasons to Buy a Grady-White

Reason 6: 'Exceptional Customer Support'

At Grady-White, we not only stand behind our boats, but we stand behind you! We’re here to help you have the ultimate boating experience. Take the Captain Grady app: You will discover the ultimate level of confidence when you log on to Captain Grady—our exclusive, industry first, model specific “how-to” app with clear explanations for each boat system that are so simple a novice can operate them like a pro in no time! Need a refresher on generator operation? Need to know that seacock handle location? Have an air conditioning question?  Captain Grady has all the answers, all the time, and with a new Grady-White, the app is free to install on your iPad to provide video demonstrations, written instructions, and reference manuals that instill confidence whether you’re an inexperienced boater or an old salt. There is no other systems information tool like Captain Grady. Ask your dealer or give us a call for a demo!

    We provide distinctive training and support to develop the most respected dealer representatives in the industry, who provide award-winning sales and service experiences for you. Quality, reliability, and performance are attributes of our dealers as  well as our boats.

    These exceptional qualities extend to the industry’s top customer support team—the members of our customer relations group. They have the knowledge and experience (over 100 years combined), and none are more qualified to answer all your questions about your Grady-White. In addition, they call each new owner and again after one year to learn about how the boat is performing for you and ways we can improve. They follow through, ensuring all customers are delighted with their boat, dealer and overall ownership experience. Grady-White was named #1 in Customer Satisfaction by J.D. Power and Associates eight years in a row—that’s EVERY year!  No other saltwater boat takes care of customers better than Grady-White, and we have proof!

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